P&A Training

The Attitude Training Programme has been developed by senior EMEA credit professionals and has been successfully delivered to major organisations across EMEA

It’s purpose is to address the professions’ expressed need for an operational programme and is built around real case scenarios.
Whilst comprehensive the programme is designed to be flexible so as to meet individual company needs.

We believe in highly interactive learning and that the programme is relevant and continually refreshed.


Bill Dunlop
Head of Training

Programme Areas covered Content
Collections 1 Telephonic techniques

The Course;

One day duration
One trainer
Highly interactive;
Includes, lecture, work-shop,
video and role-play
Suitable for all credit and collection staff
Covers the logistics and psychology of collection
Empowers individuals to enhance cash collection improvements

Content;

Objectives & purpose of business
Purpose of receivables management
Reasons for non payment
Handling reasons for non-payment
Appropriate collection tools
Effective calls
Controlling confrontation
Methodologies of collection
Process escalation

Collections 2 Collections techniques
Collections 3 Advanced collections
   
Risk 1 Finance for non finance professionals
Risk 2 Risk analysis
Risk 3 Business management workshop
   
Credit Management 1 Receivables philosophy
Credit Management 2 Management skills
Credit Management 3 Advanced management skills
   
People Skills 1 'Understanding me and my potential'
People Skills 2 'Becoming more effective as an individual'
People Skills 3 'Becoming more effective as a team'
   
High Performance Workgroups