P&A Receivables Services plc

P&A Training

The Attitude Training Programme has been developed by senior EMEA credit professionals and has been successfully delivered to major organisations across EMEA

It’s purpose is to address the professions’ expressed need for an operational programme and is built around real case scenarios.
Whilst comprehensive the programme is designed to be flexible so as to meet individual company needs.

We believe in highly interactive learning and that the programme is relevant and continually refreshed.

Bill Dunlop
Head of Training

Programme

Areas covered

Content

Collections 1

Telephonic techniques

The Course;

Two day duration
Two trainers
Highly interactive;
Includes, lecture, workshop and extensive role-play
Suitable for experienced and senior credit and collection staff
Enables more effective recovery of potential bad debts
Handling accounts in serious difficulty

Content;

What’s the problem (role plays to encourage analytical questioning)
Crisis planning
Real life scenarios (review and detailed analysis of four real life accounts in crisis and how they were handled)
Negotiation
Argument control
Handling conflict
Personal positioning
What’s the solution (intensive role play, post learning, to demonstrate skills acquired

Collections 2

Collections techniques

Collections 3

Advanced collections

Risk 1

Finance for non finance professionals

Risk 2

Risk analysis

Risk 3

Business management workshop

Credit Management 1

Receivables philosophy