P&A Training

The Attitude Training Programme has been developed by senior EMEA credit professionals and has been successfully delivered to major organisations across EMEA

It’s purpose is to address the professions’ expressed need for an operational programme and is built around real case scenarios.
Whilst comprehensive the programme is designed to be flexible so as to meet individual company needs.

We believe in highly interactive learning and that the programme is relevant and continually refreshed.


Bill Dunlop
Head of Training

Programme Areas covered Content
Collections 1 Telephonic techniques

The Course;

One day duration
One trainer
Highly interactive;
Includes, lecture, work-shop and Role-Play
Suitable for all credit and collection staff
Provides an initial foundation and basic understanding of the credit role, its purpose and functionality

Content;

Credit policy
Operational procedures
Documentation
Understanding the customer;
internal & external
Meaningful reporting
Credit measurements
Forecasting
Getting the right systems support

Collections 2 Collections techniques
Collections 3 Advanced collections
   
Risk 1 Finance for non finance professionals
Risk 2 Risk analysis
Risk 3 Business management workshop
   
Credit Management 1 Receivables philosophy
Credit Management 2 Management skills
Credit Management 3 Advanced management skills
   
People Skills 1 'Understanding me and my potential'
People Skills 2 'Becoming more effective as an individual'
People Skills 3 'Becoming more effective as a team'
   
High Performance Workgroups