P&A Receivables Services plc

P&A Training

The Attitude Training Programme has been developed by senior EMEA credit professionals and has been successfully delivered to major organisations across EMEA

It’s purpose is to address the professions’ expressed need for an operational programme and is built around real case scenarios.
Whilst comprehensive the programme is designed to be flexible so as to meet individual company needs.

We believe in highly interactive learning and that the programme is relevant and continually refreshed.

Bill Dunlop
Head of Training

Programme

Areas covered

Content

Collections 1

Telephonic techniques

The Course;

Becoming more effective as a Manager
Two Day Duration
Two Trainers
Highly Interactive
Includes Lecture and Workshop Modules
Suitable for Supervisors, Managers & those aspiring to these Positions
Provides and Basic Understanding of Essential Management Skills

Content;

Planning & Organisation
Reporting and Report Writing
Forecasting
Time Management
Effective Structures
Effective Systems
Goal Setting
Process Management
Motivating a Team

Collections 2

Collections techniques

Collections 3

Advanced collections

Risk 1

Finance for non finance professionals

Risk 2

Risk analysis

Risk 3

Business management workshop

Credit Management 1

Receivables philosophy