P&A Training

The Attitude Training Programme has been developed by senior EMEA credit professionals and has been successfully delivered to major organisations across EMEA

It’s purpose is to address the professions’ expressed need for an operational programme and is built around real case scenarios.
Whilst comprehensive the programme is designed to be flexible so as to meet individual company needs.

We believe in highly interactive learning and that the programme is relevant and continually refreshed.


Bill Dunlop
Head of Training

Programme Areas covered Content
Collections 1 Telephonic techniques

The Course;

Developing Management Skills to an Advanced Level
Three Day Duration
Two Trainers
Highly Interactive
Includes Lecture and Workshop Modules
Suitable for Managers & those aspiring to be Managers
Provides an Opportunity to enhance Key Skills in Challenging Environments

Content;

May vary according to Customer Requirements
Strategic Planning
Understanding Your Market Place
Budgeting and Control
Selection & Hiring
Building a Team
Coaching & Mentoring
Leadership
Communication

Collections 2 Collections techniques
Collections 3 Advanced collections
   
Risk 1 Finance for non finance professionals
Risk 2 Risk analysis
Risk 3 Business management workshop
   
Credit Management 1 Receivables philosophy
Credit Management 2 Management skills
Credit Management 3 Advanced management skills
   
People Skills 1 'Understanding me and my potential'
People Skills 2 'Becoming more effective as an individual'
People Skills 3 'Becoming more effective as a team'
   
High Performance Workgroups