P&A Training

The Attitude Training Programme has been developed by senior EMEA credit professionals and has been successfully delivered to major organisations across EMEA

It’s purpose is to address the professions’ expressed need for an operational programme and is built around real case scenarios.
Whilst comprehensive the programme is designed to be flexible so as to meet individual company needs.

We believe in highly interactive learning and that the programme is relevant and continually refreshed.


Bill Dunlop
Head of Training

Programme Areas covered Content
Collections 1 Telephonic techniques

The Course;

Two day duration plus one day follow-up
One trainer
Totally Interactive
Suitable for all credit and collection groups
Creates a credible structure for teams
to operate within a highly defined operational map
Reviews and analyses procedures and working document production
Assists groups to understand and buy in to corporate vision

Content;

Purpose statement
Mission statement
Listing of charters
Listing of stakeholders
Short & medium term objectives
Creation of fit model;
people, systems, structure,
rewards & awards, analysis of work
Quality of working life

Collections 2 Collections techniques
Collections 3 Advanced collections
   
Risk 1 Finance for non finance professionals
Risk 2 Risk analysis
Risk 3 Business management workshop
   
Credit Management 1 Receivables philosophy
Credit Management 2 Management skills
Credit Management 3 Advanced management skills
   
People Skills 1 'Understanding me and my potential'
People Skills 2 'Becoming more effective as an individual'
People Skills 3 'Becoming more effective as a team'
   
High Performance Workgroups