P&A Training

The Attitude Training Programme has been developed by senior EMEA credit professionals and has been successfully delivered to major organisations across EMEA

It’s purpose is to address the professions’ expressed need for an operational programme and is built around real case scenarios.
Whilst comprehensive the programme is designed to be flexible so as to meet individual company needs.

We believe in highly interactive learning and that the programme is relevant and continually refreshed.


Bill Dunlop
Head of Training

Programme Areas covered Content
Collections 1 Telephonic techniques

The Course;

Becoming More Effective as an Individual
Two Day Duration
Two Trainers
Highly Interactive
Includes Lecture, Workshop and Reviews
Suitable for all Credit and Collection Staff
Understanding Your Strengths and Weakness’ and those of Others

Content;

Aims & Objectives
Graphic Updates
Inclusive Communication
Communication and Teamwork Exercises
Survival Exercise
Exercise Reviews
One to One Communication and Feedback
Creative Reviews

Collections 2 Collections techniques
Collections 3 Advanced collections
   
Risk 1 Finance for non finance professionals
Risk 2 Risk analysis
Risk 3 Business management workshop
   
Credit Management 1 Receivables philosophy
Credit Management 2 Management skills
Credit Management 3 Advanced management skills
   
People Skills 1 'Understanding me and my potential'
People Skills 2 'Becoming more effective as an individual'
People Skills 3 'Becoming more effective as a team'
   
High Performance Workgroups